Refund policy
At Lakshmas Thugil, every saree is chosen with intention and prepared with care. To ensure a seamless experience, we invite you to read our policies carefully before placing your order.
- We have a 5-day return policy, which means you have 5 days after receiving your item to request a return for exchange or replacement.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
-
Color & Pre-Purchase Check (Added Guidance)
Color may vary across devices - Phone/Tablet/Desktop display settings can change how a saree appears. Please thoroughly review the product images, description and be satisfied before placing order.
-
Unboxing Video Required - A clear, uninterrupted video showing the package being opened from start to finish is mandatory for any exchange/return claim. The video must show the outer packaging, the unboxing, and clearly display the damage or wrong item. Claims without this video will not be accepted.
- To start a return, you can contact us @+91 8056056233 or lakshmasthugil@gmail.com.
- If you would like to return, contact us through our email/mobile (mentioned in Step 4) within 12 hours of delivery and get a mail approval/confirmation from our customer support team. Post that send a video as mentioned in Step 3. Items sent back to us without first requesting a return for exchange/replacement will not be accepted.
- Unfortunately, we cannot accept returns on Clearance Sale items.
-
Exchange Only - No Refunds
I. Exchanges apply only to damaged or wrong products, which are subjected to verification.
II. If the same product is available, we will replace it. If unavailable, we will give the option to select the product in same price.
III. Refunds are not provided.
-
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
-
Damages and Issues - Please inspect your order upon reception and contact us immediately, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
-
Non-Returnable/Not Considered Damage
The following are not eligible for exchange:
-
- Natural weaving or dyeing irregularities intrinsic to handcrafted/handloom processes.
- Color variations caused by camera, lighting, or device display/phone settings.
- Concerns arising from individual preferences (fabric weight, drape, feel, etc.
Important note
We strongly recommend reviewing product images, descriptions, and these terms carefully before purchasing. For any queries or assistance, reach out to our support team.
While we hope every saree you receive feels just right, we understand that sometimes a return may be necessary. Our return and exchange policy is designed to make the process clear and fair, while protecting the care and craftsmanship that goes into every Lakshmas Thugil order.
